These Terms and Conditions (“T&Cs”) govern the “Solo Referral Partner Programme” (“Programme”) introduced by Jio Haptik Technologies Limited (“Haptik”) for eligible external partners who refer prospective customers for Haptik’s Solo platform (“Solo”).
By participating in the Programme, the eligible partner (“Partner”) acknowledges and agrees to these T&Cs.
1.1 The Programme is open to individuals and organisations approved by Haptik’s Partnerships Team following submission of a completed onboarding form, including influencers, strategic partners and such other categories as Haptik may designate, across all locations, subject to these T&Cs and applicable legal restrictions.
1.2 The Partner must not be a current full-time employee, intern, or consultant of Haptik engaged on the Solo account, and must not be an existing Solo customer referring themselves.
1.3 Participation is voluntary and shall not create any right or entitlement to a Referral Commission unless all applicable eligibility and qualification criteria are satisfied.
1.4 Haptik reserves the right to approve, decline, or revoke Partner status at its sole discretion.
2.1 The Programme is intended to run on an ongoing basis from the Partner’s date of onboarding, unless otherwise communicated by Haptik.
2.2 Haptik may, at its discretion, extend, modify, suspend or discontinue the Programme, including its terms, Referral Commission structure or eligibility criteria, at any time, with reasonable notice to Partners.
2.3 Unless expressly extended by Haptik, referrals made after suspension or discontinuation of the Programme shall not qualify.
3.1 For a referral to qualify (“Qualified Referral”), the prospective customer must sign up for Solo using the Partner’s unique referral link or partner tag, created via the Solo admin portal at the time of onboarding.
3.2 Merely sharing information regarding Solo, introducing a prospective customer, submitting a lead, or providing a demo shall not, by itself, constitute a Qualified Referral or create an entitlement to a Referral Commission.
3.3 The Partner is responsible for ensuring that the prospective customer signs up using the correct referral link/tag. Haptik shall not be responsible for failure to attribute a referral where the referral link/tag has not been correctly used or captured.
4.1 Subject to these T&Cs, the Partner shall be eligible to receive a Referral Commission ranging from a minimum of 30% up to a maximum of 40% of the subscription amount per Qualified Referral, as agreed with the Partner at the time of onboarding based on their partner tag/category.
4.2 Multi-Tier Override Commission: where a Partner’s own referral (a “Sub-Referrer”) onboards a Qualified Referral, the originating Partner shall additionally be eligible to receive an override commission equal to 20% of the Sub-Referrer’s Referral Commission amount on that referral (and not 20% of the subscription amount itself). Tier depth, override rates and eligibility for multi-tier participation will be defined per partner tag/category.
4.3 The Referral Commission (including any override commission under Clause 4.2) shall become payable only after: (a) the prospective customer signs up for Solo using the Partner’s/Sub-Referrer’s unique referral link or tag; (b) the applicable subscription amount is actually received by Haptik from the customer; and (c) the referral is successfully reconciled and validated by Haptik’s Business Team.
4.4 No Referral Commission shall be payable merely upon submission of a lead, account creation, registration, trial, demo, onboarding or signup unless the applicable subscription amount has been actually received by Haptik and the referral has been successfully reconciled.
4.5 One-Time Payout: the Referral Commission (and any override commission) is a one-time payout per Qualified Referral, tied solely to that customer’s initial paid subscription event. No further commission shall be payable to any Partner or Sub-Referrer for that same customer’s subsequent renewals, upgrades, or continued subscription over time. This one-time principle applies uniformly across all tiers of the referral chain. If the same customer cancels and re-subscribes at a later date, this shall not trigger a fresh Referral Commission unless expressly approved as a new Qualified Referral by the Partnerships Team.
5.1 Once a Qualified Referral is onboarded and its subscription becomes active, the applicable Referral Commission shall be processed to the Partner’s registered bank account or UPI ID within 2 working days from the subscription start date, subject to completion of reconciliation under Clause 4.3.
5.2 The timing of processing and payment may vary depending on completion of reconciliation, availability of customer/payment data and completion of Haptik’s internal verification processes.
5.3 Haptik may defer processing of any Referral Commission where the referral, customer payment, referral link/tag or other information requires further verification.
5.4 Payment details shall be maintained in the Partner Management System and Referral Commissions shall be paid via bank transfer or UPI transaction, subject to applicable tax deductions, withholding and statutory requirements.
6.1 A Partner shall remain eligible even where the Partner is directly or indirectly associated with, connected to, or otherwise involved with the business being referred, subject to Clause 1.2.
6.2 The Partner shall not make any false, misleading, unauthorised or improper representation to such business, or represent that the Partner has authority to bind Haptik or determine any commercial, contractual, pricing, product, service or other terms on behalf of Haptik.
6.3 The Partner shall not provide any unauthorised discounts, commitments, assurances, warranties, service levels, contractual commitments or other representations on behalf of Haptik.
7.1 Haptik shall have sole discretion to determine whether a referral is valid and attributable to a particular Partner based on the referral link/tag, system records and other relevant information available with Haptik.
7.2 Where the same customer is referred by multiple Partners, the Referral Commission shall ordinarily be attributed to the Partner whose unique referral link/tag is used by the customer, subject to Haptik’s verification and reconciliation.
7.3 Haptik may reject a referral or withhold any unpaid Referral Commission where it determines that the referral:
7.4 Haptik’s determination regarding validity and attribution of a referral shall be final, subject to applicable law.
8.1 Each Partner shall participate honestly, ethically, and in accordance with Haptik’s applicable partner guidelines and brand usage policies.
8.2 The Partner shall not:
9.1 Where a Partner shares personal information or business contact information of a prospective customer with Haptik in connection with the Programme, the Partner shall ensure that such information is shared lawfully and that the Partner has the necessary permission, consent or other lawful basis to share such information with Haptik.
9.2 The Partner shall not provide Haptik with sensitive, confidential or unnecessary personal information unless required for the referral process and permitted under applicable law.
9.3 Haptik may process referral-related information for administering, validating, reconciling and paying Referral Commissions and for other legitimate business and compliance purposes, subject to applicable law and Haptik’s applicable privacy practices and policies.
10.1 Where a customer cancels their subscription but Haptik does not refund the subscription amount to the customer, Haptik shall not ordinarily seek recovery or clawback of the Referral Commission already paid to the Partner in respect of that customer.
10.2 Refund-Triggered Recovery: where Haptik processes a refund of the subscription amount to the customer (whether in full or in part), any Referral Commission already paid to the Partner in respect of that customer’s subscription — including any multi-tier override commission paid to an originating Partner under Clause 4.2 — shall be recovered by Haptik from the Partner. Such recovery shall ordinarily be effected by deduction from the Partner’s future Referral Commission payouts; where no future payout is available for deduction within a reasonable period, Haptik may seek direct recovery of the amount from the Partner.
10.3 For clarity, Clause 10.2 applies regardless of the reason for the refund (including refunds issued for a verified service or technical failure attributable to Haptik), as the Referral Commission is calculated as a percentage of the subscription amount actually retained by Haptik, and no Referral Commission is payable on any portion of the subscription amount that has been refunded.
10.4 Notwithstanding Clauses 10.1 to 10.3, Haptik reserves the right to take such action as may be available under applicable law and/or applicable policies in cases involving fraud, wilful misconduct, misrepresentation, collusion or other unlawful conduct by a Partner, irrespective of whether a refund has been processed.
11.1 Participation in the Programme does not create any employment, agency, partnership (in the legal sense), or joint venture relationship between the Partner and Haptik. The Partner acts as an independent referrer and has no authority to act on Haptik’s behalf except as expressly set out in these T&Cs.
11.2 The Referral Commission is a special incentive offered under this specific Programme and does not constitute salary, guaranteed compensation, or any recurring or permanent entitlement.
11.3 Participation in the Programme and/or receipt of a Referral Commission shall not create any expectation or entitlement to receive similar incentives in the future, or to any particular volume or continuity of referral opportunities.
12.1 Haptik does not guarantee that any referral will result in customer onboarding, subscription, payment or any other commercial transaction.
12.2 Partners shall not represent or communicate to any prospective customer that a referral will necessarily result in acceptance by Haptik or that the Partner is entitled to any particular commercial arrangement.
13.1 Haptik reserves the right to interpret, administer and implement the Programme and these T&Cs and to verify any referral, customer, payment, referral link/tag or other relevant information.
13.2 Haptik may reject any referral that does not satisfy these T&Cs or where Haptik reasonably determines that processing the referral would be inconsistent with the purpose or proper administration of the Programme.
13.3 Haptik shall not be liable for any failure or delay in processing a Referral Commission arising from technical issues, system errors, incomplete information, customer-side delays, payment reconciliation delays, third-party dependencies or circumstances beyond Haptik’s reasonable control.
14.1 Haptik reserves the right to modify these T&Cs prospectively to address operational, legal, regulatory, business or administrative requirements.
14.2 Any modification shall be effective from the date communicated by Haptik or such other date specified in the relevant communication. Continued participation after such notice constitutes acceptance of the updated terms.
15.1 Partners shall maintain the confidentiality of all non-public information relating to Solo, Haptik, prospective customers, pricing, product information, business plans and the Programme made available to them in connection with their participation.
15.2 Participation in the Programme shall not authorise a Partner to disclose or use Haptik’s confidential or proprietary information except as expressly permitted by Haptik.
16.1 These T&Cs shall be read together with any partner agreement, onboarding terms or other requirements communicated to the Partner, as applicable.
16.2 In the event of any inconsistency between these T&Cs and any mandatory requirement of applicable law, such mandatory requirement shall prevail to the extent of the inconsistency.
16.3 If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.4 These T&Cs shall be governed by the laws of India. The courts having jurisdiction over Haptik’s registered office shall have jurisdiction in relation to matters arising from these T&Cs, subject to applicable law.
By completing the onboarding process and participating in the Programme, the Partner confirms that they have read, understood and agreed to these T&Cs and agree to comply with all applicable requirements contained herein.