Terms & Conditions
IMPORTANT. READ CAREFULLY.
The Company, inter alia, offers a suite of messaging software-as-a-service solutions through a single platform to enable its customer to manage communications with their users under the name and style of “Interakt” (“Solution”).
“Applicable Law” means and includes all applicable Indian statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority or self-regulatory agency, statutory authority, tribunal, board, court in India.
“Applicable Data Protection Law” refers to all relevant laws, regulations, and guidelines issued by the Indian government related to aspects such as privacy, data processing, data protection, data security, encryption, or confidentiality. This includes, but is not limited to, the Indian Information Technology Act, 2000. The parties acknowledge and agree that when the Digital Personal Data Protection Act (DPDPA) of 2023 is introduced and enforced, the Applicable Data Protection Law will be updated to replace the IT Act, 2000 with the DPDPA, 2023, and shall apply retrospectively.
“Beta Products” means a pre-released version of the Solution or any of its components circulated to you to try under realistic conditions which are not pre-simulated.
“Business Day” shall mean any day other than Saturday, Sunday or any public holidays, on which the banks in Mumbai are open for business.
“Intellectual Property” means and includes all intellectual property, in any part of the world, whether registered or not registered, and in particular (i) all trademarks, service marks, trade names, logos, domain names; patents, design rights; trade secrets, including, know-how, technology, formulae, industrial and commercial information, techniques and inventions; processes, manuals, documentation, and technical data and information; copyrights, works of authorship, and topography rights, database rights; computer hardware and software including source code, computer programs, user interfaces, software applications, software platform or infrastructure and any other information in relation to the above; (ii) all rights under licenses in respect of all of the above; (iii) any applications or registrations for the protection of all of the rights specified at sub-clause (i) and (ii) herein above; and (iv) all renewals and extensions thereof; and the term “Intellectual Property Rights” shall be construed accordingly.
“Personal Data” means any information relating to an identified or identifiable natural person or that is otherwise considered personally identifiable information, personal information, or personal data under Applicable Data Protection Law.
“SaaS” means software as a service.
“Scheduled Maintenance” means the Company’s scheduled routine maintenance of the Solution for which the Client shall be notified at least two (2) hours in advance and shall not exceed eight (8) hours per week.
“Third Party Services” means the third-party services made available by the Company under the Solution including but not limited to WhatsApp.
“Update” means the modifications or revisions made to the Solution: (i) to improve upon or repair existing features and operations within the Solution; (ii) to ensure compatibility with new releases of existing systems (including hardware, operating systems and middleware) and external services through standardized interfaces; (iii) to comply with Applicable Laws, regulations, industry standards or market practice, other than an Upgrade.
“Upgrades” means new versions of the Solution intended to enhance the functionality of the Solution and that may change the version number of such Solution.
GRANT OF LICENSE:
LICENSE AND USE OF SOLUTION
For availing the Solution, the Client hereby expressly consents and agrees to provide all information, including any applicable documents required by the Company, including Client’s identity, address and payment details, to the Company, from time to time.
At any time, the Solution shall include all modifications, Updates, future or new Upgrades, additions, at the sole discretion of the Company. It is hereby clarified that the Client’s continued use of the Solution pursuant to any such Updates and Upgrades will be considered deemed acceptance of such Updates and Upgrades.
(a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Solution or the content in any way;
(b) circumvent or disable any security or other technical features of the Solution;
(c) modify, reproduce or make derivative works based on the Solution or the content;
(d) create internet “links” to the Solution or “frame” or “mirror” any content on any other server or wireless or internet-based device;
(e) reverse engineer or access the Solution for any purpose whatsoever, including without limitation, to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Solution; or (iii) to copy any ideas, features, functions or graphics of the Solution; or
(f) use the Solution for any purpose other than in connection with the Client’s internal business operations.
IMPORTANT: Client will need to maintain access and be solely responsible for the registered SIM card and will need to present the same in cases of emergencies in no longer than 30 minutes.
The Solution shall, inter alia, consist of the following components:
(a) Client Data. The Solution shall be structured entirely on the Company’s proprietary platform under the name and style [‘interakt’] and shall integrate within various information and inputs in relation to the business and user/ customer details of the Client, as provided to Company on the Subscription Commencement Date, or at any time during the usage of the Solution.
(b) Inbox Dashboard: The Client shall have access to its ‘Inbox Dashboard’, a web-based messaging application forming part of the Solution wherein the messages sent by the Client’s users is automatically visible to the Client in their messaging application such as WhatsApp/WhatsApp Business.
(c) Support and Assistance: The Company shall provide prompt support and assistance to the Client in case of any exigencies, breakdown, error or deficiency in the Solution that may affect the use of the Solution by the Client.
(d) Early Access to Beta Products: The Company may reach out to the Client in the event of testing any Beta Products, with a written request to the Client. Such early access to the Beta Products shall be made available to the Client on an ‘as is’, and ‘as available’ basis and to the extent permitted under Applicable Laws, without any warranties, representations, indemnities, or contractual commitments of any kind.
RIGHTS AND OBLIGATIONS OF THE CLIENT
(ii) Client Compliance with the law: The Client shall ensure that it has taken all necessary approvals, licenses from concerned authority(ies) within or outside the territory for utilizing the Solution from the Company. The Client shall be liable for any default committed by it or by any of its personnel, employees, consultants and any other personnel authorised on its behalf and shall be solely responsible for any claims or liabilities that may arise on account of any such default.
LICENSE FEE AND PAYMENT TERMS
In consideration of grant of License, the Client shall pay the Company, the payments as set out below:
(a) Subscription Fee: The subscription period of the Solution shall commence from the Subscription Commencement Date and shall continue until the Subscription End Date, unless agreed otherwise between the Parties. On the Subscription Commencement Date, the Client agrees to provide appropriate details for the Company to process the payment of a non-transferable, non-refundable fee for subscribing the Solution, at the end of the Trial Period. The Client shall make the payment of the amount as indicated by the Company for the License of the Solution (“Subscription Fees”).
(b) Usage Fee: In addition to the Subscription Fee as set forth above, the Client shall also be required to recharge their Wallet as per their needs in order to send and receive conversation messages from their connected WhatsApp Business API number on Interakt as per conversation messaging charges defined in Interakt's pricing page. Wallet Recharges are non-transferable and non-refundable. (“Usage Fees”). (The Subscription Fees and the Usage Fees shall hereinafter collectively be referred to as “Fees”).
General Payment Terms:
(b) The Client shall pay the Subscription Fee, immediately or at the end of the Trial Period as applicable; and (ii) the Usage Fee by the 5th (Fifth) day of every month for the work performed in the previous month.
(c) The Company shall have the right to suspend the Client’s access and use of the Solution, if the Usage Fee has not been paid within a stipulated time period indicated by the Company.
(d) In the event of any payment default by the Client in making any payment (whether in whole or part), the pending amount due from such Client, shall be subject to interest from the stipulated due date until the date of repayment, at a rate equal to 2% (two percent) per month (i.e. 24% (twenty four percent) annually) or the maximum allowed under Applicable Law, whichever is lesser.
REPRESENTATIONS AND WARRANTIES
Each Party hereby represents and warrants to the other that:
it is duly incorporated and validly existing under the Applicable Laws;
it has obtained all the statutory approvals/ permissions/ no objections as necessary and required under the Applicable Law for carrying on its activities and related services;
In addition to the general representations as set out above, the Client, further represents and warrants as follows:
it possesses the financial ability to make payment of Fees in relation to the Solution;
it has procured and shall at all times during the Term continue to hold, all applicable and necessary third party approvals/consents, governmental approvals, registrations, authorizations, licenses, permits and any other permissions whatsoever required under the Applicable Law to utilize the Solution; and
it is as on the Subscription Commencement Date e, and shall at all times during the Term continue to be, in full compliance with all Applicable Laws, including the Applicable Data Protection Laws.
RIGHT TO SUSPEND CLIENT’S ACCESS TO THE SOLUTION
(i) Company’s right to suspend access to the Solution: The Company may suspend the Client’s right to access or use any portion or all of the Solution immediately without notice to the Client if it determines that:
The Client’s use of the Solution: (i) poses a security risk to the Company, the Solution or any third party or; (ii) may adversely impact Company’s other services and products including the Solution or the systems or content of any of other customers of the Company; (iii) may subject the Company or its Affiliates, or any third party to liability; or (iv) may be fraudulent;
The Client ceases to operate in the ordinary course, has made an assignment for the benefit of creditors or similar disposition of assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
(ii) Effect of suspension: If the Company suspends the Client’s right to access or use any portion or all of the Solution in accordance with Clause 9(i) above;
The Client shall remain responsible for all Fees incurred through the date of suspension;
The Client shall remain responsible for all applicable Fees for any portion of the Solution to which the Client continues to have access, as well as any applicable data storage fees and charges, and fees and charges for in-process tasks completed and incurred through the date of suspension;
(i) Definition and Exclusions:
(ii) Disclosure of Confidential Information
Each Party hereby agrees and acknowledges that it shall:
(a) use the same level of care to prevent disclosure of the Confidential Information of the disclosing Party to any third parties as it employs to avoid disclosure, publication, or dissemination of its own information of a similar nature, but in no event less than a reasonable standard of care;
(c) not acquire any right in or assert any lien against Confidential Information of the disclosing Party;
(d) promptly return, or provide a copy of, as the disclosing Party directs, Confidential Information upon its request;
(e) notwithstanding the foregoing, the receiving Party may disclose Confidential Information of the disclosing Party to its employees, agents, and subcontractors who have: (i) a need to know such Confidential Information in order to perform their duties; and (ii) a legal duty to protect the Confidential Information. The receiving Party assumes full responsibility for the acts or omissions of its subcontractors and employees with respect to such Confidential Information; and
(f) immediately notify the disclosing Party, in the event of any unwanted disclosure or loss or breach of Confidential Information.
(iii) Required Disclosure
(iv) Equitable Relief
(v) Return of Confidential Information
(ii) Effect of Termination:
(a) On the Subscription End Date, , all rights and benefits granted herein shall revert to respective Parties, and all amounts due from the Client till the Subscription End Date shall remain payable.
(b) On the Subscription End Date, the Client’s right to access and/or usage of the Solution shall immediately cease and the Client shall have no other or further right to access and use the Solution.
Target Availability. The Company will use commercially reasonable efforts to make the Solution available with an uptime of 95% (ninety five percent) of each financial year(“Target Availability”).
THIRD PARTY APPLICATION
DATA PROTECTION & PRIVACY
(ii) The Client shall be responsible to maintain records of all consents collected as per the Applicable Data Protection Laws. The Client shall be liable to pay for any damages that the Company incurs due to inaccurate and/ or insufficient consents received from any users.
(iv) The Parties shall be compliant with the provisions of Applicable Data Privacy Laws and shall undertake reasonable security practices as may be prescribed under such Applicable Data Protection Law.
(v) Cloud API: WhatsApp Infrastructure means WhatsApp Enterprise Client deployment which helps communication between users and the Interakt platform.
- The Client hereby confirms and agrees that upon sharing the data on the WhatsApp infrastructure, all the data shared by the Client in relation to the WhatsApp messaging will now reside on Cloud API's ("Data Residence"), a Meta Product..
- It is further understood and accepted that any Client data previously routed & stored on WhatsApp infrastructure i.e. for the purpose of messaging/notification on WhatsApp, the WhatsApp infrastructure shall henceforward be migrated to the data centers of Meta.
- For the purpose of the provision of services under this Agreement, the Client hereby acknowledges that for the WhatsApp infrastructure data localization is not offered by the Company for any such data shared or obtained by the Company in the process of providing the WhatsApp messaging to the Client.
DISCLAIMERS OF WARRANTIES
(ii) The Company shall not be liable for any errors, omissions, interruptions, deletion of files or emails, loss of or damage to data, errors, defects, viruses, delays in operation or transmission, or any failure of performance, communication failure, data pilferage due to the use of any data or information in respect of the Solution.
(i) Client Indemnity: The Client hereby agrees to indemnify, defend and hold harmless the Company, its Affiliates, directors, officers, agents, employees from and against any and all losses, liabilities, claims, damages, demands, suits, actions, proceedings, costs and expenses, incurred or suffered by the Company, in connection with or arising out of:
(a) Breach of or violation of or non-compliance with any of the obligation, warranties, representation, covenants and undertakings herein, by the Client or any of its representatives;
(b) infringement of any third party’s Intellectual Property Rights for availing the Solution from the Company.
(ii) Company’s Indemnity: The Company agrees to indemnify, defend and hold harmless the Client from and against any and all losses, liabilities, claims, damages, demands, suits, actions, proceedings, costs and expenses in connection with or arising out of any third party claims for providing Solution to the Client.
LIMITATION OF LIABILITY
INTELLECTUAL PROPERTY RIGHTS
The Client shall at no time, during the Term or after its termination, contest the validity or ownership of the Intellectual Property of the Company. The Client shall not use or register any trademark, design, product name or trade name which is confusingly similar to Company’s trademarks, product names or trade names.
The Client agrees to promptly notify the Company of any claims, demands or notices arising in connection with the Intellectual Property of the Company. The Client shall provide necessary support, execute documents and do such acts and things as may be reasonably requested by the Company in this regard.
The relationship between Parties shall be on principal-to-principal basis. Each Party is an independent contractor and is not a legal representative, partner or agent of the other Party. Neither Party shall have any right, power or authority, whether express or implied, to create any obligation on behalf of the other Party or bind the other Party.
GOVERNING LAW, ARBITRATION AND JURISDICTION
Notwithstanding anything to the contrary, the Parties may agree to conduct the arbitration proceedings virtually through such video conferencing or other audio-visual means as may be mutually agreed between the Parties.
Email ID:[email protected]
SURVIVAL AND SEVERABILITY
Neither Party shall, by mere lapse of time, without giving notice thereof, be deemed to have waived any right or remedy arising hereunder or in connection with any breach or illegality involving the other Party. The waiver by either Party of any such right or remedy shall not be construed as a waiver of any other right or remedy or as a continuing waiver with respect to any similar, ongoing, or repeated circumstances.