24x7 Customer Support with WhatsApp CRM

Respond to your customers 24×7, track tickets & ensure they are replied to on time, and collaborate with your team on the go, all from a unified platform

14 day free trial. No credit card required.

Spend ₹4000 on Ads that Click-to-WhatsApp while also using Interakt and we'll reimburse you, no questions asked!*

10,000+ Businesses Across the Globe Trust Interakt

Collaborate with your teammates

Enable real-time team collaboration with conversation labels & private notes. Assign and re-assign chats for better customer service.

Respond to customer queries swiftly

Answer customer queries instantly with Quick Replies, that lets you save responses to repetitive queries and fast-track resolution

Track your team’s response time

Monitor response & resolution times of your team to improve customer experience and increase CSAT scores.

Add labels to customer traits for better engagement

Label customers to segregate them into different categories. For instance, if you have a list of repeat purchase customers, you can tag them to prioritize their conversations.

Instant access to customer information

With Shared Team Inbox, you have access to all the customer information in one place. You can organize & access this information via smart cards, labels, & private notes

Retain Customers

Solve customer queries on time and reduce churn, increase retention rate & drive higher customer LTV

Unite your team on one platform

Ensure that all the departments are in sync & working together as a team with a unified inbox.

Simplify your customer support operations

Interakt’s WhatsApp CRM is designed in a way that simplifies customer support for businesses

Offer Assisted Selling

Ensure that all the departments are in sync & working together as a team with a unified inbox.

Seamless Integration

Seamlessly integrate Interakt with any CRM platform, your Helpdesk, or Google Sheets, to ensure you don’t lose the context of conversations

Build Strong customer relationships

Gather feedback to elevate your customer support practices & enhance your CSAT score.

Have more questions about WhatsApp Customer Support? We have got you covered

What is WhatsApp customer support?

WhatsApp customer support enables businesses to provide personalized assistance, resolve inquiries, and engage with their customers at scale using WhatsApp automation. The WhatsApp automation makes the support functions scalable & cost-effective.

How does WhatsApp customer support work?

WhatsApp customer support involves businesses using the WhatsApp Business API to communicate with customers at scale. Customers can send messages, ask questions, and receive assistance from the business on WhatsApp

What are the benefits of using WhatsApp for customer support?

WhatsApp customer support offers the following benefits

-Personalized interactions

-Automation for quick query resolution

-Multi-agent login for team collaboration

-Automated workflows to collect quick feedback

Is WhatsApp customer support secure and compliant with data privacy regulations?

Yes, WhatsApp prioritizes security and uses end-to-end encryption to protect customer interactions. However, it’s essential for businesses to handle customer data responsibly and in compliance with data privacy regulations like GDPR.

Can I automate responses for WhatsApp customer support?

Yes, businesses can set up custom auto-replies for FAQs to automate customer support on WhatsApp and address common queries and provides quicker responses to customers.