Instant, Personalized Support on WhatsApp & Instagram

Manage high volumes of customer queries, automate FAQs, & improve CSAT – all through a no-code chatbot builder & unified shared inbox

Trusted by 50,000+ Businesses Globally

Powerful Omnichannel Shared Team Inbox

Conversational Support Made Simple

Effortless Customer Support on WhatsApp

Resolve Queries, Build Trust, and Delight Customers Instantly

Smart Auto-Replies & Chatbots

Instantly respond to FAQs with pre-set auto-replies and deploy a no- code chatbot to handle repetitive queries 24/7. Save up to 40% of agent time and reduce response time by 50%

Unified Omnichannel Inbox for All Customer Queries

Effortlessly manage WhatsApp chats, Instagram- DMs/Comments, and RCS conversations from a unified shared team inbox, ensuring seamless collaboration and zero missed messages

Respond Faster with WhatsApp Answer Bot

Automate FAQs and resolve queries instantly with our AI-powered AnswerBot for a seamless customer experience, with easy agent hand-off for extra complex queries

Route Conversations to Right Members

Automate chat assignments based on the availability, expertise, or hierarchy of your teammates for faster responses and efficiency

Agent & Conversation Analytics

Offer an app-like experience to your customers on WhatsApp Flows/Forms. Generate leads, collect feedback, and recommend products—all seamlessly on Interakt

Instant Access to Customer Information

With Shared Team Inbox, you have access to all the customer information in one place. You can organize & access this information via smart cards, labels, & private notes

Smarter Conversations . Happier Customers . Faster Resolutions

Retain Customers

Resolve queries quickly and accurately to reduce churn and boost loyalty

Boost Efficiency

Free up agent time by automating FAQs and repetitive queries instantly

Improve Satisfaction

Deliver timely, personalized support that keeps customers happy and coming back

Drive Conversions

Support agents can recommend products, share catalogs, and close sales in-chat

Unifying Your Processes with 60+ Plug & Play integrations 

Connect Interakt with Meta Ads, Google Sheets, CRM tools, eCommerce platforms, payment gateways & more to to streamline your support operations.

Explore all integrations →

What our clients have to say

30% higher retention rate in the last 6 months 20% of business revenue is from WhatsApp alone "With Interakt, WhatsApp became more than just a chat platform—it turned into a powerful sales and retention channel, driving seamless customer engagement and business growth.

We were able to increase our revenue from the first Diwali to the second Diwali to approximately 4× of what we did and we couldn’t have done this without the help of Interakt.

42% boost in customer engagement. We are excited to continue scaling our operations with Interakt, leveraging their automation and other innovative features to further enhance our customer engagement.

60% reduction in Cart Abandonment 15% increase in sales month-over-month “Since Interakt our cart abandonment is almost nil. Every day we find orders in the abandoned carts, we hit at it and we get conversions. We get real-time sales from there

Still Have Questions? We’ve Got Answers

What is customer service software?

Customer service software helps businesses manage customer inquiries, provide support, and track interactions across multiple channels.

What are the top customer support tools?

Top customer support tools include Interakt, Zendesk, Freshdesk, Help Scout, and LiveAgent for managing customer queries.

Can I have multiple agents on customer support software?

Yes, customer support software like Interakt allows multiple agents to manage conversations efficiently.

Can I access old customer conversations on customer service software?

Yes, customer service software stores past customer interactions for easy reference and improved support.

Can I integrate my customer support software with WhatsApp & Instagram?

Yes, customer support software can integrate with WhatsApp & Instagram, allowing businesses to manage customer queries from multiple platforms.

Should small businesses use customer support software?

Yes, small businesses benefit from customer support software by automating responses, improving efficiency, and managing customer queries.

How much time does it take to implement customer support software?

Implementation time varies, but cloud-based tools like Interakt offer quick setup with minimal technical effort.

What metrics should be measured in customer support software?

Key customer support metrics include CSAT (Customer Satisfaction Score), response time, resolution rate, and Net Promoter Score (NPS).

How do I measure CSAT score?

CSAT score is measured through customer surveys and feedback tools available in customer support software like Interakt.

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