Respond to your customers 24×7, track tickets & ensure they are replied to on time, and collaborate with your team on the go, all from a unified platform
Answer customer queries instantly with Quick Replies, that lets you save responses to repetitive queries and fast-track resolution
WhatsApp customer support enables businesses to provide personalized assistance, resolve inquiries, and engage with their customers at scale using WhatsApp automation. The WhatsApp automation makes the support functions scalable & cost-effective.
WhatsApp customer support involves businesses using the WhatsApp Business API to communicate with customers at scale. Customers can send messages, ask questions, and receive assistance from the business on WhatsApp
-Automation for quick query resolution
-Multi-agent login for team collaboration
-Automated workflows to collect quick feedback
Yes, WhatsApp prioritizes security and uses end-to-end encryption to protect customer interactions. However, it’s essential for businesses to handle customer data responsibly and in compliance with data privacy regulations like GDPR.