When your customers reply to the campaigns set in WebEngage, You can easily set up WhatsApp automations to handle customer chats. These automations can be in the form of single messages, like WhatsApp catalog messages, or pre-configured bot flows.
Setup Interakt as an official WhatsApp Business service provider in your WebEngage account and use pre-approved WhatsApp Business templates for your WebEngage campaigns. Also, customize these templates as per your campaigns and track their performance on WebEngage itself.
Leverage Interakt's WhatsApp CRM - A consolidated Shared Team Inbox to manage all customer chats resulting from your WhatsApp campaigns on WebEngage. With this feature, you can easily assign/re-assign chats to teammates and label chats to easily filter through them.