The MyCallGenie x Interakt integration brings your voice and WhatsApp workflows together, so every incoming call automatically becomes a trackable, actionable lead inside Interakt.

No more scattered conversations. No more missed follow-ups. Just one unified customer view.

What This Integration Unlocks

With MyCallGenie capturing call conversations and Interakt powering follow-ups, you get a complete loop, from first call to conversion.

Automatic Lead Creation

Every new caller is instantly added as a contact in Interakt—no manual entry needed.

Smart Data Capture with User Traits

Call insights are automatically logged as User Traits in Interakt, giving you full context before you even respond.

Multi-Channel Follow-ups

Move seamlessly from voice to WhatsApp:

  • Send personalized messages
  • Schedule callbacks
  • Nurture leads, all from Interakt

What Data Gets Synced?

After every AI-handled call, the following details are pushed to Interakt:

  • Caller name & phone number
  • AI-generated call summary
  • Requested callback date & time
  • Additional notes captured during the conversation

This ensures your team always has the full picture, without listening to recordings.

Follow these steps to fully configure MyCallGenie on your mobile number. The entire setup takes just a few minutes.

How to Set Up MyCallGenie

Step 1: Create Your Account

Sign Up

Open the MyCallGenie app and tap “Create Account.” Enter your name and mobile number; this is the number your AI receptionist will be enabled on. Agree to the Privacy Policy and tap Send OTP.

💡 Tip: You can optionally enter a referral code before tapping Send OTP.

Step 2: Enable Smart Contact Sync

Sync Your Contacts

After signing up, you’ll be shown the “Enable Smart Contact Sync” screen. This allows MyCallGenie to recognise your callers by name. Tap Proceed to continue.

Grant Contacts Permission

iOS will prompt you to allow MyCallGenie access to your Contacts. Tap Continue on the in-app explanation, then Allow on the system dialogue. This is required for caller identification in your call logs.

💡 Tip: If you tap “Don’t Allow,” the AI will still answer calls but won’t be able to display caller names in your dashboard.

Step 3 — Set Up the Call Dashboard

Activate Free Credits

You’ll land on the Call Dashboard, which prompts you to “Activate 10 Free AI Credits.” The dashboard shows your registered number and guides you through two remaining tasks: setting up call forwarding and testing the AI.

Configure Call Forwarding

Tap Setup Now under “Setup MyCallGenie on [your number].” This opens the Manage AI Call Handling screen, where you can choose when the AI should step in:

  • When I Miss the Call — AI answers when you don’t pick up
  • When I’m on Another Call — AI answers when you’re busy
  • When My Phone is Unreachable — AI answers when your phone is off or out of coverage
  • Always Let AI Answer — AI handles all calls

Enable Forwarding on the Network

Tap Setup on Network under your chosen option (e.g. “When I Miss the Call”). A bottom sheet explains that a call will be placed from your number to enable forwarding. Tap Enable Now — or manually dial the code shown (e.g. *61*08045687636#) from your registered SIM.

Confirm Activation

Your carrier will display a confirmation screen listing each forwarding type that was activated (Voice, Data, Fax, SMS, etc.). Tap Dismiss to return to the app.

💡 Tip: If you see a “Failed to update call forwarding” banner, use the manual dial code shown on the setup screen and dial it from your registered SIM directly.

Step 4: Configure Your AI Agent

From the bottom navigation, tap the Settings (gear) icon to open Agent Settings. Here you can customise how your AI receptionist behaves across six areas:

1. Use Case

Choose between Business (for restaurants, clinics, salons, and services) or Personal (for personal call management). Select the option that matches how you’ll use MyCallGenie and tap Save.

2. Industry

If you selected Business, choose your industry from the list — options include Restaurants & Cafes, Healthcare, Grocery Shop, Travel Agency, Freelancers & Services, and more. Select the best match and tap Save. In this instance, we have selected Other Businesses.

3. Business Details

Enter your business name, a short description, your country, and working hours (start and end time). This helps the AI provide accurate information to callers. Tap Save.

4. Greeting Message

Set how the AI introduces itself to callers. Configure:

  • Phone Usage — whether this number is used only for business or for both business and personal calls
  • Languages — select the languages your AI will converse in (e.g. English, Hindi)
  • AI Voice Gender — choose Female or Male
  • Greeting Message — edit the default greeting text that callers will hear

5. FAQs

Add up to 5 frequently asked questions and their answers. The AI will use these to automatically respond to common caller queries. Tap Save when done.

6. Additional Information

Add any special instructions for the AI, for example, which details to collect from callers (name, contact number, nature of inquiry) and how to collect them. Ask for each item one at a time and wait for a response before moving on. Tap Save.

Step 5: Test Your Setup

1. Make a Test Call

Call your registered number from another phone, then either don’t pick up or cut the call. MyCallGenie will answer on your behalf using your configured greeting and settings.

💡 Tip: After the test call, check the Call Dashboard for a summary of the interaction. Summaries and recordings are delivered to you after each AI-answered call.

How to Disable Call Forwarding

To stop MyCallGenie from answering calls at any time, tap Disable all Forwarding (##002#) on the Manage AI Call Handling screen, or dial the code below directly from your registered SIM: ##002#

This immediately disables all call forwarding on your number.

How to Integrate MyCallGenie with Interakt

Getting started takes just a few steps:

1. Prerequisite

You’ll need an active MyCallGenie subscription (₹300 or ₹600 plan) for data syncing to work.

2. Go to Voice AI

In your Interakt dashboard:

Automation >> Voice AI – Inbound Calls

3. Link Your Account

  • Enter your MyCallGenie phone number
  • Verify via OTP

  • Once the account is linked with Interakt, the AI call summaries will be visible on the contact page, on the right side card, highlighted in the image below.

 

Note:

  • Only Admins/Owners can complete this step
  • One Interakt account can be linked to one MyCallGenie account

Coming Soon

This is how the leads will look inside your Interakt Call logs dashboard

How It Works

  • The AI answers incoming calls via MyCallGenie
  • Once the call ends, a summary is generated
  • Data is instantly pushed to Interakt as User Traits
  • Your team can take action immediately

Important Usage Notes

Real-Time Sync

Data flows into Interakt right after the AI completes the call summary.

Always Up-to-Date

If a caller reaches out multiple times, their profile is updated with the latest conversation details.

Using Your Interakt Number with MyCallGenie

Yes, you can use your Interakt with MyCallGenie.

What This Means

  • One Number, Multiple Channels –  Manage both WhatsApp conversations and AI-handled calls on the same number
  • Unified Customer View — Call data + WhatsApp interactions – all inside Interakt
  • Seamless Experience — No need to juggle multiple numbers or tools

How It Works

  • An SMS-based OTP system enables verification for WhatsApp API numbers
  • Simply enter your WhatsApp API number in the integration setup
  • Complete OTP verification, and you’re good to go

Why This Matters

Most businesses treat calls and chats as separate channels.

With MyCallGenie x Interakt, they finally work together.

  • Capture every lead from calls
  • Instantly follow up on WhatsApp
  • Close the loop faster

This integration ensures that every call isn’t just answered, it’s captured, understood, and acted upon. Because great conversations shouldn’t stop at “missed call.”