Interakt Lists triggers Custom Auto Replies. When a customer receives a list message, they can simply tap an option from a menu (of up to 10 items) rather than typing. This reduces friction for the user and ensures your CRM recognizes the specific intent immediately.
Core Components
Input (Trigger): This is the keyword or phrase that your system uses to identify which “Custom Auto Reply” should be triggered.
List Item Text: This is the customer-facing label. For instance, while the “Input” might be a technical tag like support_invoice_query, the “List Item Text” would be “Need help with my return.”
Actions: Within the dashboard, you can delete these items or edit them to refine the customer journey.
How to Set up Interaktive lists?
1. Click the “Include new Reply” button on the Interaktive List dashboard.
2. A “Setup Interaktive List” pop-upappears. You must choose an existing input from your library (e.g., “Need Help,” “book trip,” ). This links the list option to a pre-configured automation.
3. Enter the List item text (limited to 24 characters). This is exactly what the customer will see in their WhatsApp menu.
Note: These inputs are pulled from your existing “Custom Auto Reply” settings.
4. Once saved, the item is added to your active list.
With Interaktive List, customers no longer need to type replies manually. Instead, they can simply choose from a list of options, each connected to a specific automation trigger. This not only reduces friction but also ensures your support and automation workflows run smoothly and accurately every time.
