Keep your workspace clutter-free by focusing only on active conversations. By marking inactive chats as Closed, you and your team can streamline workflows and ensure no customer query falls through the cracks.
Why Close Chats?
- Declutter: Keep your ‘Open’ tab dedicated to urgent, ongoing issues.
- Team Transparency: Let teammates know which queries are resolved.
- Efficiency: Reduce “inbox overwhelm” and improve response times.
How to Close a Chat?
When a customer’s query is resolved or the conversation has stalled, you can move it out of your active view:
- Select the specific conversation from your inbox.
- Navigate to the extreme right side of the chat screen.
- Click the Close Chat button (represented by a checkmark on a chat icon).
The chat will immediately move from your Open tab to the Closed tab.
How to Re-open a Chat?
You don’t need to manually “unarchive” a chat. Interakt handles this automatically to ensure you never miss a follow-up:
- Customer Replies: If a customer sends a message to a closed chat, it will automatically move back to the Open section.
- Outbound Message: If you send a new message to the customer, the chat will instantly reopen.
- Manual Open: You can view your Closed tab, select a chat, and click Re-open Chat to bring it back to your active list.
Pro-Tip: Use Filters in your Shared Team Inbox to view chats assigned to specific team members before closing them to ensure all tasks are finished!
Hope this article helped you understand how to close & open chats on Interakt’s Shared Team Inbox.
