How to integrate WhatsApp Business API with WooCommerce via Interakt’s plugin?

  You can now use Interakt’s plugin in your WooCommerce store to automate WhatsApp notifications for abandoned checkouts, CoD double confirmations, shipment confirmations, etc!  • How to Install the Plugin? • How to connect the Plugin to your Interakt account? • How to configure the Plugin correctly? • How to set live Abandoned Checkout & […]

A complete guide to Interakt’s Track APIs & its functions

  Interakt Track APIs Here are the reference docs for connecting to our APIs. Check out our Postman Collection & Python SDK. Intro to Interakt APIs The Interakt Track API endpoints allow you to trigger specific data to Interakt. These API endpoints can be used to add users and their events to your Interakt account, which can then […]

Step-by-step guide on how you can set up WhatsApp campaigns for Order placement, Cart abandonment recovery & Order cancellation on Shopify

Separate campaigns / notifications need to be created on Interakt for an order placed via COD,  order placed through prepayment (cards and otherwise), order shipped and checkout abandonment. ‍ In this module, we’ll share a step-by-step guide on how you can set up campaigns within Interakt for each of the below scenarios: • Order placed […]

How to integrate WhatsApp Business API with WooCommerce?

You can now send automatic WhatsApp updates to your customers about their orders, placed on your Woocommerce e-store. You can set this up by simply following this guide.‍ We currently support automatic notifications for: • Abandoned Checkout (if a customer abandons a checkout and doesn’t place an order for 15 mins) This notification is sent […]

How to integrate WhatsApp Business API with Zoho CRM?

Use case 1: Send out an automatic WhatsApp notification to a lead, as soon as the lead is created on Zoho CRM.   Steps to follow: 1. Create a template on Interakt, which would be sent as soon as the lead is created on Zoho CRM. Suppose you create the following template. This template has […]

Shared Team Inbox: Layout & Features

Interakt’s WhatsApp CRM helps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can: 1. Assign or reassign chats to your team members. 2. Add labels to chats and search them using filters. […]

How to assign & reassign chats on Interakt?

Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide.Shared Team Inboxhelps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]

How to open & close chats on Interakt?

Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide.Shared Team Inboxhelps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]

How to add a WhatsApp chat widget to your website using Interakt?

You can now get your customers to reach out to you easily by adding a responsive WhatsApp chat widget to your website.‍ In this module, we’ll show you how you can add a customized chat widget to your website. ‍What Is A Chat Widget?     • The chat icon that you see on the left […]

How to send messages on Interakt using rich media features?

Interakt enables you to send both regular text messages and messages with media like pictures, videos and emojis. In this module, we’ll look at how you can respond to WhatsApp queries in minutes with rich media, quick replies & templates. Feature-rich messaging options   • To send a message, you can click on the send […]

How to use Inbox Search feature to find your users on Interakt?

Inbox search allows users a seamless way to do the following. 1. Search for customers via. their name or contact details 2. Search for content within customer chats Search as a feature assists users on Interakt to respond, manage conversations in an efficient way. Whenever an Interakt user enters a search query. Interakt will look […]

How to use Interakt’s quick reply feature?

Interakt’s Quick Reply feature helps businesses instantly reply to their customers’ frequently asked questions. In this module, we’ll help you understand how you can address frequently asked questions a lot faster with Quick Replies on Interakt. How To Create Quick Replies • You can address frequently asked questions a lot faster with Quick Replies on […]

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