Trusted by 50,000+ Businesses Globally
Avg first response time with auto-replies & chatbots
Reduction in agent workload with automated replies
Average CSAT score with centralized communications
Faster query resolution with quick-replies & predefined FAQs
| Interakt Sales CRM | Traditional CRMs | |
|---|---|---|
| Built for WhatsApp | ✅ Continuously learns & improve | ❌ No, email-first approach |
| Auto-capture WhatsApp leads | ✅ Instantly adds new WhatsApp leads to CRM | ❌ Manual entry or third-party integration required |
| Monitor agent activity on WhatsApp | ✅ Track conversations on a single business number | ❌ No native WhatsApp tracking |
| Automated WhatsApp notifications & chatbot | ✅ Pre-set auto-replies & follow-ups workflows | ⚠️ Requires custom workflows |
| Pipeline & deal tracking | ✅ Kanban-style pipeline view | ✅ Available but built for email-based |
| WhatsApp commerce & payments | ✅ Share catalogs & collect payments inside WhatsApp | ❌ Not natively supported |
| Pricing model | ✅ Pay per agent, unlimited leads | ❌ Pay per contact, expensive as you scale |
Resolve queries quickly and accurately to reduce churn and boost loyalty
Free up agent time by automating FAQs and repetitive queries instantly
Deliver timely, personalized support that keeps customers happy and coming back
Support agents can recommend products, share catalogs, and close sales in-chat
Customer service software helps businesses manage customer inquiries, provide support, and track interactions across multiple channels.
Top customer support tools include Interakt, Zendesk, Freshdesk, Help Scout, and LiveAgent for managing customer queries.
Yes, customer support software like Interakt allows multiple agents to manage conversations efficiently.
Yes, customer service software stores past customer interactions for easy reference and improved support.
Yes, customer support software can integrate with WhatsApp & Instagram, allowing businesses to manage customer queries from multiple platforms.
Yes, small businesses benefit from customer support software by automating responses, improving efficiency, and managing customer queries.
Implementation time varies, but cloud-based tools like Interakt offer quick setup with minimal technical effort.
Key customer support metrics include CSAT (Customer Satisfaction Score), response time, resolution rate, and Net Promoter Score (NPS).
CSAT score is measured through customer surveys and feedback tools available in customer support software like Interakt.
