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WhatsApp Business Greeting Messages 2022: 15 Must-Haves to Build Customer Engagement

WhatsApp Business Greeting Messages 2022: 15 Must-Haves to Build Customer Engagement

By

Synthia Susan Thomas

February 24, 2022

If you are using the WhatsApp Business platform, you would know by now that it is the customer who has to take the first step to contact you. Unfortunately, you do not have the liberty to initiate a conversation with a customer. You are only allowed to respond to customer messages that you receive but not be the first to reach out to them with WhatsApp Business Greetings Messages. This is primarily because WhatsApp wants to offer a safe zone to customers, devoid of unwanted messages that disrupt their experience on the platform.  The idea here is to prevent users from getting spammed with a ton of irrelevant messages. 

However, if you want to get in touch with your customers, the only way to go about it is to use WhatsApp Business Greetings message and WhatsApp message templates.

 

So, what is a WhatsApp message template?

It is a highly structured message that has to be pre-approved by WhatsApp before being shared with customers. Businesses use these messages to send alerts, notifications and important updates to customers. Only customers who have opted in to receive your messages can receive them. These messages can be personalized to include the customer name, order details, city etc. 

What is a WhatsApp Business greeting message? 

When you receive a message from a customer for the very first time you can send an automated WhatsApp greeting message in response to them. 

Greeting messages act as a powerful tool to create a strong first impression with customers. They are a great way to welcome new customers and to introduce your business to them. 

In this post, we are going to cover 15 greeting messages that will appeal to your customers and encourage them to engage with your business. 

Let's get going. 


15 must-have WhatsApp greeting Messages 


To welcome new customers 

Here is a great opportunity to impress customers who have gotten in touch with your business for the very first time. Here are two sample messages of how you could welcome new customers:

Hi! Welcome to [company name] we are stoked to have you with us. We have received your message and someone from our team will reach out to you shortly. 

Hi there, 👋 Welcome to our store. We are glad you're here. Please ask us anything. We're here to help. 


For the holiday season 

The holiday seasons are the busiest. If a customer has reached out to you during public or religious holidays when you are operating with limited capacity, send them the following personalized messages. 

Hi! [Your company name] wishes you a very Happy Diwali. Unfortunately, we are unable to attend to your request during holiday hours. Please drop us a message again during our regular working hours ( Monday to Friday, 9 am to 7 pm IST) and we will get back to you asap! 

Hi there, 👋 Merry Christmas! Thank you for your message. As all of our agents are currently busy, we will get back to you at the earliest possible time. Thank you for your patience. 


To get customers to Opt-In 

Opted in customers are those who agree to receive messages from your business. You may use the below WhatsApp template message to greet customers and encourage them to opt-in to your content. 

Hi! We appreciate your interest. If you would like to receive information about our latest products and discounts, type YES. 

Hi there! We are so glad you are here. Thank you for checking out [ product name] it's one of our top selling products. Would you like to hear from us about similar products? Type YES to confirm or NO if it is not your cup of tea


For those who have subscribed to your service 

Personalised greeting messages for new customers are a great way to show that you care. This will improve customer loyalty remarkably. Here are two samples of WhatsApp Business templates that you can use for this purpose. 

Hi [customer name], thank you for signing up for our newsletter. We will do our best to notify you about (useful and relevant content). Feel free to drop us a message if you have any questions for us. We would love to hear from you.  

Hi there, thank you for subscribing to our channel. If you need any assistance, we are here. Send us a message and someone from our team will get back to you.


For contests and events

As a business, you may conduct several promotional events. By sending out customized greeting messages, you have a better chance of acquiring new customers. Here are two WhatsApp message templates that you can use:

Hi [customer name]! Thank you for your interest in our end of season sale. We will be sharing some of the best offers that we have in store for you. 

Hi there, 👋 thank you for participating in our Diwali lucky draw. We will put up the results of the draw in two days. Meanwhile, check out our most popular products at [link]. 


Referral greeting messages 

Customer referrals are one of the most effective marketing tools out there and they are one of the most significant targets for any business. Here are two WhatsApp Business message templates that you can use for this purpose- 

We sincerely appreciate your kind referral and positive reviews. We cherish your support. As a token of our gratitude, we would like to offer you a special discount on your next purchase.

Thanks a ton for sharing your love for our brand with your friends and family. As a token of our appreciation, we have credited your account with [amount] cash points which you can redeem on your next purchase. 


Out of Office greeting messages 

If a customer has reached out to you beyond your business hours you may use the below WhatsApp message templates to respond to them. 

Thank you for your message. Unfortunately, we are out of the office at the moment and we will get back to you as soon as possible.  Meanwhile, please check out our FAQs for quick answers. 

Hi [Customer Name], thank you for reaching out to us. We are currently unavailable and will reach out to you as soon as we are back online! 

Hi [Customer Name], thank you for your message! We are closed today. We will get back to you within 24 hours. Thank you for your patience. 

Manage WhatsApp Business Message Templates on Interakt 

The WhatsApp Business API on Interakt is packed with features to help you build engaging connections with your customers. Sign up today and get a 14-day free trial.

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