The user spam feature allows an Interakt agent to mark a user as Spam if the conversations/chats with that user do not conform to the business norms. This ensures that agents can focus on the chats that are important and improve their productivity.

Please Note: Marking a chat as spam doesn’t stop the incoming messages being sent from the spam user, but it sends all the new and old chats to a separate list within the inbox, among other changes.

How can users be marked as Spam?

1. To mark a user as Spam, you can click on “Mark as Spam” under the User Card section. This is available for both Web and Mobile users. Once a user chat is marked as spam, you can “un-mark” the chat as spam as well. Post which, all changes applied will be reverted.

2. Mark user chat as Spam, confirmation pop-up

What happens after a user is marked as Spam? What changes can Interakt users expect?

1. Spam List

You can check out all the Spam-marked contacts from the Inbox by selecting the filter named – Spam Chats.

This “Spam Chat” will contain all chats marked as spam in the org. If your team doesn’t have access to “All” chats, then their Spam list will only contain user chats that are either assigned to them or marked as “Spam” by them. Spam chats will not be found in the “All”, “You”, and Un-assigned sections of the Inbox.

2. Labels, Assigning, and Chat Composer area

Once a user’s chat is marked as spam. Merchants will not be able to assign / re-assign the label, assign / re-assign the chat, and send a message to the user marked as spam.

3. One-time and Ongoing campaigns

A chat marked as spam will have its trait, Marked as Spam, updated to “Yes” automatically. This means the chat will be excluded from all ongoing and One-time campaigns configured in the organization.

4. Push Notifications

Once a chat is marked as spam, any further chats sent by the user will not be shown in the desktop notifications.

Note: You can easily unmark a user as spam by clicking on the button – Unmark as Spam

We hope this article helped you understand how the Spam feature works and how you can use it for streamlining customer management.