WhatsApp has revolutionized the way businesses communicate with their customers, and the Business API version has added wings to their sales, support, and marketing. But, with so many WhatsApp Business API alternatives available in the market, it can be overwhelming for businesses to choose the right one for their needs.
This is where this blog post comes in. In this post, we will be exploring the top 5 Bitespeed alternatives – one of the popular WhatsApp Business API providers. We will compare their features, benefits, and pricing, and help you make an informed decision about which alternative is best for your business.
Whether you’re a small business owner or a large corporation, selecting the right WhatsApp Business API provider is crucial for your growth. The right provider will not only transform your customer support but also help you connect with your customers, streamline your marketing strategies, and ultimately drive more sales.
In this post, we will be providing you with all the relevant information to help you make a calculated decision to opt for better BiteSpeed alternatives. So, buckle up and get ready to discover the best WhatsApp Business API solutions & Bitespeed alternatives available in the market. We will begin by taking a closer look at the features, pricing, and limitations of Bitespeed.
What is Bitespeed?
Bitespeed is a customer communication tool that offers a variety of channels for businesses to connect with their customers. This tool is designed with a user-friendly interface, allowing businesses to quickly respond to customer inquiries and resolve issues. Its key feature is its ability to engage with customers using Omnichannel Support and Chatbots, making it a popular choice among modern Shopify stores.
Additionally, it offers advanced features such as canned and automatic responses, personalized messages, and advanced analytics for monitoring customer support team performance, response time, resolution time, and customer satisfaction. These time-saving features and data analytics can help businesses improve their customer support processes and enhance customer loyalty.
What are the limitations of Bitespeed?
-> Bitespeed’s support inbox is still in an early stage and may not be as mature as some other tools, which could affect its ability to handle large volumes of customer inquiries.
-> It only supports WhatsApp as a channel for customer support, which may not be sufficient for businesses looking to provide support across multiple channels.
-> Bitespeed’s high monthly subscription costs may not make it the best option for D2C start-ups.
What is the cost of Bitespeed platform?
Bitespeed’s pricing is relatively high when compared to other WhatsApp Business API alternatives. The platform offers paid plans starting at $249 per month for the Business Plan and $499 per month for the Enterprise Plan. This pricing can be a significant expense for growing startups or new businesses looking to provide customer support.
However, there are other alternatives in the market that offer more advanced features than DelightChat at a more affordable price point.
What are the top 5 Bitespeed alternatives for WhatsApp Business?
#1 Interakt
Interakt is one of the top WhatsApp Business API solution provider that enables businesses to manage customer conversations, boost sales, automate support & acquire more customers via WhatsApp.
Along with your run-of-the-mill WhatsApp features, it also offers a range of AI-powered WhatsApp features such as Smart Ads, AnswerBot, Concierge, etc., making it a one-stop solution for businesses.
With over 25,000+ leading brands onboard, Interakt has established itself as a leading player in the WhatsApp Business Platform space.
Top Interakts’ WhatsApp Business API Features:
Interakt is categorized into three segments: Market, Answer, and Sell.
a. Market:
Acquire new customers and re-engage existing ones with AI-powered Smart Ads and insightful WhatsApp campaigns:
• Click to WhatsApp Ads
Acquire more customers via ads using Interakt’s CTWA as a “WhatsApp” button on Facebook and Instagram page, leading your customers to your WhatsApp chat.
Interakt now offers AI-powered CTWA ads called – Smart Ads, which can be created right on the Interakt platform with minimum efforts
• WhatsApp Broadcast
Use Interakt’s WhatsApp Notifications campaigns to send bulk messages about offers, discounts, order alerts, etc. to customers & market your products directly on WhatsApp.
• Concierge
Interakt’s AI-powered Concierge recommends the best campaigns and cohorts for maximum returns, with insights on click-through rates (CTR) to optimize your strategies.
b. Answer
• WhatsApp CRM
Use Interakt’s dedicated Shared Team Inbox to respond to all your customer queries in real-time and instantly provide instant resolution with quick replies, notification templates, rich media & more.
• AnswerBot
Streamline customer support with Interakt’s AnswerBot, freeing up human for more complex tasks.
• Unified Platform
Provide seamless support across WhatsApp and Instagram, catering to your customers’ preferred channels.
• Automated Workflows
Effortlessly design conversational flows that guide your customers through various processes like appointment booking, new student registration, document collection, and more. Or leverage Interakt’s predefined, customizable templates to meet all your business needs, so there is no need to start from scratch!
c. Sell:
• E-store Integration
Automatically integrate your WhatsApp with Google Sheets, Shopify, or WooCommerce to boost conversions.
• Payments on WhatsApp
Accept payments securely through WhatsApp Pay, offering a native and convenient shopping experience.
• WhatsApp Commerce
With your own WhatsApp shop increase your daily orders by sending catalog messages to your customers directly to their WhatsApp chat.
• Commerce Templates
Enhance the shopping experience by incorporating catalogs, Limited Time Offers, and Copy Code into templates, and seamlessly receive comprehensive order details via APIs.
d. Miscellaneous
• WhatsApp Integration with 15+ Platforms
Enable seamless integration of your WhatsApp Business Account with Clevertap, Moengage, Webengage, Pabbly, CRMs, payment gateways, and business apps like Zoho, Google Sheets, Razorpay, PayU, Return Prime, etc., to use Interakt as a full-stack WhatsApp business solution.
• WhatsApp Template Library
Interakt’s WhatsApp Notification Library is your one-stop destination for ready-to-use WhatsApp templates. No more creating content in a frenzy, just copy-paste the ready-to-use, engaging notification templates to send out festive greetings, promotional messages/order updates, and more on WhatsApp!
#2 Aisensy
Aisensy is a provider of WhatsApp Business solutions that uses the official WhatsApp Business API to provide businesses with a no-code platform to interact with their customers. By obtaining approval from WhatsApp, businesses can begin messaging their audience via Aisensy. This platform offers businesses an array of features such as unlimited WhatsApp broadcasts, automated notifications for payments, abandoned carts, order confirmations, and delivery updates with bot-enabled support.
Aisensy offers two pricing plans; the Basic Unlimited Users plan costs Rs. 999 per month, which includes unlimited messages to users, 10 tags, and 5 attributes. On the other hand, the Pro plan goes for Rs. 2399 per month and provides additional features such as a broadcast scheduler, click-tracking, and up to 100 tags and 20 attributes. Aisensy also offers customized plans to enterprise clients tailored to their specific needs.
Although Aisensy offers numerous features, it has several limitations. For instance, the lack of a mobile app makes it less dependable, and the team is still working on developing automated messaging functionality. Furthermore, approvals for templates may take a considerable amount of time through their dashboard. At the moment, there are no available apps for merchants on Shopify App store, with only basic integration possible. Additionally, the user interface requires enhancement to make it more user-friendly for beginners. Lastly, the platform’s WhatsApp commerce feature to send multi-product catalogs is not yet available.
#3 Wati
WATI is a provider of WhatsApp Business Solutions designed to cater to the customer support needs of B2C businesses. Its primary features include the option to apply for the WhatsApp Business API, a shared inbox for customer support, and a chatbot builder for automating customer responses, simplifying customer service operations.
One of the significant benefits of WATI is its team management features, which facilitate seamless support. The support team handles complete API integration and onboarding, freeing businesses to focus on other essential aspects of their operations.
However, WATI has some drawbacks. First, it is exclusively compatible with WhatsApp, and businesses that need to support customers on other platforms must purchase an additional CRM tool. Second, the default chatbot provided by WATI is basic, and businesses need to pay an additional monthly fee of $49 to use the more advanced flow builder.
WATI offers two pricing plans – the Standard Plan at INR 2380/- per month and the Professional Plan at INR 4760/- per month. It is essential to note that the flow builder incurs an additional monthly fee. Despite this, WATI’s features and capabilities make it an excellent option for businesses seeking to enhance customer support on WhatsApp.
#4 BusinessOnBot
BusinessonBot provides a range of services, including end-to-end bot-enabled support services on WhatsApp, a complete WhatsApp shop, AI-powered customer support, and automatic pings for customer engagement. This has led to the platform’s popularity among D2C brands, with over 300 brands already utilizing its services.
However, businesses should be aware of the platform’s limitations. BusinessonBot heavily relies on automation, which may result in a lack of personalized customer support. While it offers automated support for FAQs and other customer queries, it may not always address unique customer issues.
Additionally, complete automation of e-commerce processes may make the platform less flexible in accommodating specific business requirements. Hence, BusinessonBot’s features may not be suitable for all types of D2C brands. Larger enterprises with more complex operations may require a more customized and scalable solution. Furthermore, businesses must invest in training their staff to manage and optimize the platform effectively, which could incur additional costs.
The subscription charges for the BusinessonBot platform are significantly higher than the market standards. The Starter Plan costs INR 4900/- per month, the Pro Plan at INR 7800/- per month, and the Business Plan at INR 14999/- per month. While the platform offers a range of features and advantages, these charges may be expensive for new startups or growing D2C brands looking to utilize WhatsApp marketing. Therefore, businesses must consider the platform’s benefits and limitations before investing in its services.
Also, recommended Top Wati alternatives in 2024
#5 LimeChat
LimeChat is a communication platform designed for e-commerce businesses to interact with customers across various channels, including WhatsApp, Facebook Messenger, and Instagram. The platform is primarily focused on live chat, chatbots, and customer support for Shopify stores, but it also caters to marketing needs. In our comprehensive review of LimeChat, we have identified some of its advantages and disadvantages that businesses should consider before subscribing.
One of the benefits of LimeChat is its multichannel customer support, which sets it apart from competitors such as BusinessOnBot. LimeChat also offers advanced AI-based WhatsApp chatbots capable of handling complex queries and conversational marketing features like re-targeting and retention campaigns for D2C brands. Additionally, the platform provides comprehensive reports on WhatsApp broadcasts and cart recovery campaigns, making it easier for businesses to monitor their campaign progress.
However, LimeChat lacks certain D2C-specific features like the ability to convert Cash On Delivery to prepaid and user segmentation for marketing campaigns, which are essential for running successful campaigns across channels. Furthermore, LimeChat’s pricing includes the team’s installation time and effort to customize and implement the solution, making it more expensive than its competitors.
LimeChat’s subscription plans start from $19 per month for the Starter Plan, $99 for the Growth Plan, $499 per month for the Pro Plan, and customized plans for enterprise businesses. While LimeChat may be a suitable option for businesses looking for a platform for live chat, chatbots, and customer support, it is crucial to take into account its limitations in terms of D2C-specific features and higher pricing compared to competitors before making a final decision.
Is Interakt one of the best Bitespeed alternatives?
Yes, Interakt is a cost-effective option that offers a wide range of powerful automation features for sales, support, and marketing when compared to other platforms in the market. To better understand the distinctions between Interakt and Bitespeed, please refer to the comparison table provided below.
Wrapping Up
After a detailed analysis of multiple WhatsApp Business platform solutions & Bitespeed alternatives, it is evident that Interakt is the best option for businesses. Its affordability, exceptional features, and easy-to-use interface make it the perfect solution for managing and automating customer interactions on WhatsApp. In addition, Interakt has been recognized as a leader and high performer by G2, ensuring its reliability for D2C brands.
If you are looking for a comprehensive WhatsApp Business platform that can simplify your business operations, then Interakt is the right choice for you. With its 14-day free trial, you can experience the difference that Interakt can bring to your business. By optimizing your customer communication processes with Interakt, you can enhance your customer support and drive business growth.
So, why wait? Start your free trial with Interakt today and see for yourself how it can take your business to new heights!
