As a brand, you might want to proactively reach out to your users to engage with them for a myriad of reasons. It can surely get overwhelming to send these messages to your users one by one on WhatsApp.

Today, you might be using traditional WhatsApp bulk messaging methods like forwards, broadcast lists, or even creating groups, each with its own constraints. That’s where Interakt’s WhatsApp Broadcast capabilities step in.

‍With Interakt:

• You can easily send out WhatsApp messages to at least 1000 customers at once. You may get this limit increased to 10,000 or 1,00,000 as well.

• Unlike broadcast lists, customers who might not have your number saved can also receive these notifications.

• The notifications that are sent in bulk can be personalized for every user. For example: You might want to address each customer by their first name. You may easily do that in a few clicks instead of typing down their names one by one.

• Notifications can be automated such that they get sent when certain trigger conditions are met. For example, you may want to send a WhatsApp message to your customer as soon as he places an order on your website. This is possible with Interakt’s notification features. Learn how to create ongoing campaigns with WhatsApp notifications.

Steps to start using Interakt’s WhatsApp Notifications

  1. Create a WhatsApp Business API account via Interakt – You will be able to use Interakt’s notifications only if you have a functional WhatsApp business API account. You can sign up from here!
  2. Understand how to create WhatsApp templates – You can only use pre-approved WhatsApp templates in the notifications that you send out. Or you can respond to customer messages only.
  3. Upload contacts via CSVs/manually/sync– To send out notifications to customers in bulk, you need to upload their details to Interakt.
  4. Send user & event data via APIs – You may also add your customer data via our user track API. To send automated notifications that depend on triggers, you need to send us those triggers via our user & event-tracking APIs.
  5. By installing our Shopify marketing app, all customers placing orders & abandoning checkouts in your Shopify store will be added automatically to your Interakt account.