Freshdesk is a cloud-based customer support software developed by Freshworks. It provides businesses with a platform to effectively manage customer interactions across various channels such as email, phone, chat, social media, and more. Key features of Freshdesk include ticketing, automation, collaboration tools, reporting and analytics, and a self-service portal. It is designed to streamline customer support processes, enhance team productivity, and improve customer satisfaction.

Integrating Freshdesk with Interakt offers numerous benefits that can significantly enhance customer support operations.

Key Benefits of Freshdesk and Interakt Integration

  • Sending a WhatsApp Template when a Ticket is created on Freshdesk
  • Seamlessly Sync users from Freshdesk to Interakt
  • Set up automated responses to acknowledge receipt of WhatsApp messages and provide immediate assistance or information
  •  Enhance the return on investment (ROI) by leveraging the strengths of both platforms to deliver superior customer support

Steps to Integrate Freshdesk with Interakt

  1. Sign Up and Login: Ensure you have active accounts on Freshdesk & Interakt. If you have an existing Interakt account, click here to Login and head over to Integrations section.
  2. Select Freshdesk: In the Integration section, select Freshdesk and proceed ahead.
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3. Select the Workflow Template: Choose the available Template Workflows and install the same

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4. Connect Freshdesk and Interakt: Once you have installed the Workflow, then click on Edit Settings

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Freshdesk: Authenticate your account by providing the necessary API keys or credentials.

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Interakt: Authenticate your account similarly.

5. Flow Configuration: Under Flow configuration, Map the relevant data fields between Freshdesk and Interakt to ensure that the information is transferred correctly. For example, map the “First Name”, “Full Phone Number”, “Email”, and other contact details.

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6. Activate the Workflow: Activate the workflow to enable real-time synchronization and automation.