WhatsApp Business Web service

WhatsApp Business Web All You Need To Know in 2024

Be it notifications from all the social media apps or messages from friends and family that can turn into endless doom scrolling, it’s a fact that we often have to set our phones aside and use the traditional desktops and laptops to ‘get work done’ without distractions. But what if you’re using WhatsApp for business purposes? 

Well, even if you need to continually be available to your customers on WhatsApp, there is a way to stay away from distractions – WhatsApp Business Web. 

What is WhatsApp Business Web? 

WhatsApp Business Web is a web application that enables businesses to easily access and use two types of WhatsApp Business Account– WhatsApp and WhatsApp Business accounts on their desktops by using their internet browsers. 

Can I use a WhatsApp Business account on WhatsApp Web?

Yes. With WhatsApp web it is easy to access your WhatsApp Business account on desktop or laptop. This allows businesses to send and receive messages, manage contacts, and perform other tasks related to your WhatsApp Business account from your web browser.

Use WhatsApp Business Web in 4 Steps

• Go to https://web.whatsapp.com/ > scan QR code displayed

• Open the WhatsApp Business App on your phone 

• Go to Linked Devices > Link a Device > Scan QR on desktop browser

• Once the sync is complete, you can start using WhatsApp Business Web.


4 Reasons to Get WhatsApp Business Web

If you don’t want to install the WhatsApp Business Desktop app, you can still extensively use the messaging platform on your internet browser. Here are 4 ways in which WhatsApp Business Web App boosts productivity and brings efficiency to your business process.

1. Multiple device logins: 

Apart from the phone you are using the WhatsApp account on, you can also login via four additional desktop devices. 

But as you grow, you may have to handle queries across different departments, which may mean giving access to more people. This is where WhatsApp Business API can help you with its unlimited teammate logins. 

2. Stay connected: 

Even if your phone is out of coverage or not connected to the internet, it allows you to use the account on your desktop (with wifi access).

3. Focus on work tools: 

With WhatsApp on Web, you can easily switch between other tools you may be using at work without missing a single message from your customers. 

4. Set greeting and away messages: 

Similar to the WhatsApp Business app on mobile devices, you can set up greeting and away messages on the web extension as well.

Do more with WhatsApp Business Web using WhatsApp Business API 

WhatsApp Business API is designed for medium to large businesses with various advanced features offered WhatsApp Business API help tackle the above limitations and also offers support for third-party integrations when used with solutions like Interakt.

Here’s what you can do by using WhatsApp Business Web with WhatsApp API through Interakt:

 WhatsApp Chat Widget

Expand your reach by allowing customers to initiate conversations directly from your website using a WhatsApp chat widget.

WhatsApp chat widget | Interakt

• Advanced WhatsApp Automations

Interakt removes broadcast limits and enables automation for various scenarios such as greetings, promotions, customer support, and more, enhancing efficiency and customer engagement.

• WhatsApp CRM

Collaborate seamlessly with your team to ensure timely responses to incoming messages using a shared team inbox and CRM features provided by Interakt.

WhatsApp CRM

• WhatsApp Commerce

Optimize the checkout experience for customers by leveraging commerce features on WhatsApp, including catalog management and order processing directly within the messaging app.

• Campaign Analytics

Gain insights into the effectiveness of your WhatsApp campaigns with comprehensive analytics provided by Interakt, tracking metrics such as message delivery, engagement, sales, and revenue.

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Ready to unlock business efficiency with WhatsApp Business Web? 

It’s time to do more on your desktop using the WhatsApp Business API with Interakt. 

In addition to removing all the limitations that come with the WhatsApp Business Web, Interakt ensures you succeed with turning the messaging app into a growth channel for your business with proactive customer support and success. 

Want to know more about using the WhatsApp Business Web with Interakt? 


Yes, you can access WhatsApp Business Web by visiting web.whatsapp.com and scanning the QR code with your phone.

Can I check calls on WhatsApp Business Web?

Currently, you can’t check calls on WhatsApp Business Web; it’s focused on messaging and business tools.

Can WhatsApp Business Web be used for personal messages?

WhatsApp Business Web is designed for business use only; personal messages are not supported.

Is WhatsApp Business App required to use WhatsApp Business Web?

Yes, you need to have the WhatsApp Business App installed on your phone to use WhatsApp Business Web.

Is WhatsApp Business Web secure?

WhatsApp Business Web offers end-to-end encryption, ensuring secure communication between you and your customers.

Get Started with Interakt Today

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