How to integrate WhatsApp Business API with WooCommerce?

You can now send automatic WhatsApp updates to your customers about their orders, placed on your Woocommerce e-store. You can set this up by simply following this guide.

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We currently support automatic notifications for:

• Abandoned Checkout (if a customer abandons a checkout and doesn’t place an order for 15 mins)

This notification is sent when your WooCommerce order status becomes ‘pending’ and doesn’t change to ‘processing’ for 15 minutes

If you want to send the URL of the cart to your customer, you can simply add /cart after your website URL. So, if your website URL is mystore.com, your cart URL would be mystore.com/cart. Opening this URL will take the customer to the last cart he created on your store.‍

‍• Order Confirmation

This notification is sent when your WooCommerce order status changes to ‘processing’

• Order Shipped

This notification is sent when your WooCommerce order status changes to ‘completed’

In these notifications, the Tracking URL will be included only if the following plugin is installed in your WooCommerce store

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To set up these notifications, create an Interakt account.
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If you have done that, provide us your WooCommerce Consumer Key, Secret, Store URL & your Interakt Account’s Secret Key by filling up this form. (see below for help on how to get these keys)
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We will take 1-2 working days to set up your integration.

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After we have done that, you will need to create Ongoing Campaigns on Interakt for the following events:

• Order Placed
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• Abandoned Checkout
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• Order Shipped

• Once you have set up the campaigns, your customers will start getting WhatsApp messages whenever they abandon cart / place an order / their order gets shipped.

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• For any questions, you can WhatsApp us @ +917021512345‍

(If you are using Integromat, you can set up the above WooCommerce Integration via Integromat as well. To see how, check out this article)
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How to provide WooCommerce Consumer Key / Secret:‍

1. Access your WordPress dashboard.

2. Select 'Settings' from the WooCommerce dropdown list.
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3. Click on the Advanced tab.
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4. Click on REST API.
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5. Click on the Create an API Key button.
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6. Enter the necessary details.
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7. Select 'Read/Write' from the Permissions dropdown list.

8. Click on the Generate API Key button.

9. You will find your WooCommerce Consumer key & Consumer secret there.
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How to provide WooCommerce Consumer Key / Secret:‍

1. Access your Interakt dashboard.

2. Go to Settings in the bottom left panel.
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3. Click on Settings again in the list that opens.
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4. Then click on Developer Setting
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5. Copy your Secret Key‍