How to Optimize Chat Routing with Auto-Assignment
https://youtu.be/BFPfL9aiGMg Introduction Welcome to our guide on how to supercharge your customer support experience with auto-routing based on user traits. This powerful feature streamlines chat assignments, ensuring they reach the right agent promptly. Whether it’s random assignment or based on custom routing rules, auto-assignment improves efficiency and enhances customer satisfaction. Who Can Use Auto-Routing? Auto […]
How to manage All Users section on Interakt mobile app?
The Users section in Mobile App allows app users to view, add and manage all their users from the Mobile App. This is helpful if you have a user in your mobile phone book or want to create a new one for your Interakt account. How can new users be added via. the Mobile App? […]
How to manage your existing contacts on Interakt?
With Interakt’s WhatsApp Business Platform, you can either do a bulk upload of the contacts or you can add them individually. You can also get an overview of all your business contacts in one dashboard – right from their basic contact details like name, contact number, or email ID to tags and any other information […]
How to upload your existing WhatsApp Business contacts on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your smart contact book where you and your team can create, update, and manage your contacts on Interakt. You can either do a bulk upload of the contacts or you can add them individually. You can also […]
How to upload new WhatsApp Business contacts on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your smart contact book where you and your team can create, update, and manage your contacts on Interakt. In this article, we will understand how to upload your existing customer contacts on Interakt’s All Users Tab. […]
How to update existing contact attributes on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. In this module, we will understand the process of updating your existing customer contact attributes using Interakt’s […]
How to manage team settings, roles & permissions on Interakt?
1. In this dashboard, you can see the details of all the existing team members on the Interakt account along with the role assigned to each member. 2. You can then click on ‘+Add Member’ to add a new team member on Interakt. 3. You will then get this pop-up box to fill in the […]
How to send messages to your customers in one click?
If you want to send a WhatsApp message to a particular customer, you can do so from the All-users section as well. In this module, we will understand the process of sending customized messages to your customer on WhatsApp with a single click – using Interakt’s WhatsApp CRM & Contact Management features. Step-by-step instructions to […]
