How to Optimize Chat Routing with Auto-Assignment
Introduction Welcome to our guide on how to supercharge your customer support experience with auto-routing based on user traits. This powerful feature streamlines chat assignments, ensuring they reach the right agent promptly. Whether it’s random assignment or based on custom routing rules, auto-assignment improves efficiency and enhances customer satisfaction. Who Can Use Auto-Routing? Auto routing […]
How to manage All Users section on Interakt mobile app?
The Users section in Mobile App allows app users to view, add and manage all their users from the Mobile App. This is helpful if you have a user in your mobile phone book or want to create a new one for your Interakt account. How can new users be added via. the Mobile App? […]
How to manage your existing contacts on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. You can either do a bulk upload of the contacts or you can add them individually. You […]
How to upload your existing WhatsApp Business contacts on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. You can either do a bulk upload of the contacts or you can add them individually. You […]
How to upload new WhatsApp Business contacts on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. In this module, we will understand the process of uploading your existing customer contacts on WhatsApp using […]
How to update existing contact attributes on Interakt?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. In this module, we will understand the process of updating your existing customer contact attributes using Interakt’s […]
How to manage team settings, roles & permissions on Interakt?
Interakt lets you invite as many members as you need onboard. In this module, we’re going to see: • How To Add Team Members And Assign Permissions To Them? • How To Change Permissions For Each Role In Your Team? How To Add Team Members And Assign Permissions To Them? • To add a team […]
How to send messages to your customers in one click?
Welcome to Interakt’s Contact Management guide. It is also known as the All-Users Tab. The All-users tab is your very own smart contact book where you and your team can create, update and manage your contacts on Interakt. You can either do a bulk upload of the contacts or you can add them individually. You […]
