New customers are curious to know more about your business, so when they message you, they expect a quick response from your end. Send an automated notification to welcome customers to your store and avoid losing them.
When you face high chat volumes and you need more time to resolve a customer’s issue, send a simple message letting them know that you have received their message and will attend to them shortly.
Don’t lose out on your customers during non-business hours. Set out-of-office auto-replies and mention your working hours in it. Reassure customers that you’ll respond to their queries once you’re back.
Custom Auto Replies for FAQs
D2C & eCommerce
1. Engage customers 24X7
2. Offer support at scale
3. Automate lead gen process
Automotive Industry
1. Automate car & service booking process
2. Schedule test drives for prospective buyers
3. Upsell & Cross-sell insurance, accessories
Saloon/Spa/Gym
1. Schedule appointments
2. Streamline pre-bookings
3. Reduce response time
Edtech
1. Simplify the admission process
2. Support students 24×7
3. Collect important documents
Travel & Tourism
1. Generate qualified leads
2. Gather ratings/feedback from clients using WhatsApp’s automated flows
3. Automate FAQs around travel and tourism queries
Healthcare
1. Collect patient information
2. Upsell & Cross-sell with personalized health checkups, supplements, etc.,
3. Offer different health packages
Support for Your Support Team
Scale Your Business Operation
Engage Your Customers 24×7 on WhatsApp
Have a reliable way to stay in touch with your customers 24×7. Use WhatsApp Chat Automation to engage your customers when you’re unavailable.
WhatsApp automation refers to setting up automated processes and workflows to streamline messaging, responses, and other tasks.
For using WhatsApp automation you are required to pay a nominal fee. The automation can only be leveraged via an official WhatsApp Business API, like Interakt, who charge you a small usage amount in exchange for providing you a robust platform & customer support.
Conversational flows in WhatsApp automation are predefined paths or sequences of messages that guide a conversation with a customer. They are designed to deliver a seamless and personalized messaging experience, leading the user through a series of automated interactions based on their responses.
WhatsApp automation can be applied to various use cases, including:
– Customer support: Automating responses to frequently asked questions and providing instant support.
– Appointment scheduling: Allowing customers to book appointments or receive reminders through automated messages.
– Order updates: Sending automated notifications and updates on order status and delivery.
– Surveys and feedback: Automating the collection of customer feedback and conducting surveys via WhatsApp.
You need to apply for a WhatsApp Business Platform before you can use WhatsApp automation. Connect with the Interakt team at [email protected] to apply for it.
To set custom replies for FAQs on WhatsApp, you can use Interakt’s WhatsApp automation feature that helps you automate your customer support by providing instant resolution with the help of custom auto replies and Interaktive List messages. Click here to learn more about WhatsApp Automation.
