Shared Team Inbox: Layout & Features
Interakt’s WhatsApp CRM helps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can: 1. Assign or reassign chats to your team members. 2. Add labels to chats and search them using filters. […]
How to assign & reassign chats on Interakt?
Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide.Shared Team Inboxhelps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]
How to open & close chats on Interakt?
Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide.Shared Team Inboxhelps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]
How to search and filter customer queries on Interakt?
Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide. Shared Team Inbox helps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]
How to add a WhatsApp chat widget to your website using Interakt?
You can now get your customers to reach out to you easily by adding a responsive WhatsApp chat widget to your website. In this module, we’ll show you how you can add a customized chat widget to your website. What Is A Chat Widget? • The chat icon that you see on the left […]
How to send messages on Interakt using rich media features?
Interakt enables you to send both regular text messages and messages with media like pictures, videos and emojis. In this module, we’ll look at how you can respond to WhatsApp queries in minutes with rich media, quick replies & templates. Feature-rich messaging options • To send a message, you can click on the send […]
How to use Inbox Search feature to find your users on Interakt?
Inbox search allows users a seamless way to do the following. 1. Search for customers via. their name or contact details 2. Search for content within customer chats Search as a feature assists users on Interakt to respond, manage conversations in an efficient way. Whenever an Interakt user enters a search query. Interakt will look […]
How to use Interakt’s quick reply feature?
Interakt’s Quick Reply feature helps businesses instantly reply to their customers’ frequently asked questions. In this module, we’ll help you understand how you can address frequently asked questions a lot faster with Quick Replies on Interakt. How To Create Quick Replies • You can address frequently asked questions a lot faster with Quick Replies on […]
What is the use of Conversation Labels on Interakt?
Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide. Shared Team Inbox helps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to chats […]
What is the use of Smart Cards on Interakt?
Smart Cards on Interakt lets you have full context about your users when you have WhatsApp conversations with them. In this module, we’ll help you understand what Smart Cards are and the different types of Smart Cards on Interakt. What Are Smart Cards? Transcript • Smart Cards are the bunch of cards that you see […]
What is Conversation Analytics feature & how to use it?
Conversation Analytics Measure your team’s responsiveness to your customers’ messages on Interakt As a business, after you have taken the wise decision of including WhatsApp as a crucial channel for customer communication, you need to start measuring and improving that communication as well. Customers expect super quick responses and resolution via WhatsApp and if your […]
How to use the User Spam feature on Interakt?
User spam feature allows an Interakt agent to mark a user as Spam if the conversations/chats with that user do not confine to the business norms. This ensures that agents can focus on the chats that are important and improve their productivity. Please note that marking a chat as spam doesn’t stop the incoming messages […]