Shared Team Inbox: Layout & Features
Interakt’s WhatsApp CRM helps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can have a 360-degree view of your customers’ conversations & order history. Moreover, Interakt’s WhatsApp CRM feature enables you and […]
How to use Interakt’s quick reply feature?
https://youtu.be/v0CjAjUBDww Interakt’s Quick Reply feature helps businesses instantly reply to their customers’ frequently asked questions. In this article, we’ll help you understand how to address frequently asked questions faster with Quick Replies on Interakt. 1. Your team can instantly Reply to frequently asked questions in a single click using pre-saved Quick Replies. 2. To send […]
How to assign & reassign chats on Interakt?
https://youtu.be/ZyDwk6WWzfY Welcome to Interakt’s WhatsApp CRM (Shared Team Inbox) guide.Shared Team Inboxhelps you and your team to support your customers through a collaborative team inbox with a single WhatsApp Business Number. It is a consolidated inbox for all your customer conversations, where you can assign or reassign chats to your team members, add labels to […]
How to open & close chats on Interakt?
https://youtu.be/65xJS4PKWRU In this article, we’ll help you understand the process of opening/closing customer chats on WhatsApp using Interakt’s WhatsApp CRM i.e. Shared Team Inbox. With Interakt you can easily mark your inactive conversations as Closed and keep only the active ones in your Open section. This will help you & your team streamline daily customer […]
How to search and filter customer queries on Interakt?
https://youtu.be/KZy5dEDm_yE In this article, we’ll help you understand how to search & filter customer chats on WhatsApp using Interakt’s WhatsApp CRM i.e. Shared Team Inbox. Whether there is a high volume of incoming traffic or different business functions are using the shared team inbox. Users on Interakt must be able to filter the inbox conversations […]
How to send messages on Interakt using rich media features?
Interakt enables you to send both regular text messages and messages with media like pictures, videos, and emojis on WhatsApp to your customers. In this module, we’ll look at how you can respond to WhatsApp queries in minutes with rich media, quick replies & templates. Feature-rich messaging via Interakt’s Shared Team Inbox On the Interakt […]
How to use Inbox Search feature to find your users on Interakt?
Inbox search allows users a seamless way to do the following. 1. Search for customers via. their name or contact details 2. Search for content within customer chats Search as a feature assists users on Interakt to respond, manage conversations in an efficient way. Whenever an Interakt user enters a search query. Interakt will look […]
What is the use of Conversation Labels on Interakt?
End customers can reach out to businesses on WhatsApp for numerous reasons. These could be support queries, feedback, general inquiries, etc. Interakt users can label conversations with end customers based on the context of a conversation. In this article, we’ll help you understand how to use Conversation Labels during customer chats on WhatsApp. 1. To […]
What is the use of Smart Cards on Interakt?
https://youtu.be/jb9wSD57Duk Smart Cards on Interakt lets you have full context about your users when you have WhatsApp conversations with them. In this article, we’ll help you understand what Smart Cards are and the different types of Smart Cards on Interakt. What are Smart Cards? Smart Cards are the cards you see on the right-hand […]
What is Conversation Analytics feature & how to use it?
https://youtu.be/DON4EtJYEoU With Conversation Analytics you can measure your team’s responsiveness to your customers’ messages on Interakt. As a business, after you have taken the wise decision of including WhatsApp as a crucial channel for customer communication, you need to start measuring and improving that communication as well. Customers expect super quick responses and resolution via […]
How to use the User Spam feature on Interakt?
https://youtu.be/H6ns1KEOUz0 The user spam feature allows an Interakt agent to mark a user as Spam if the conversations/chats with that user do not conform to the business norms. This ensures that agents can focus on the chats that are important and improve their productivity. Please note that marking a chat as spam doesn’t stop the […]
